Microsoft CRM
Flexibility has always been an issue when trying to invest in an Enterprise IT solution, both from business and developers perspective. Microsoft Dynamics CRM tries to address this by providing a flexible and extensible architectural model with the familiar Microsoft Office style user experience.
Its not just a Marketing tool!
Microsoft Dynamics CRM 4.0 can be extended to meet various business processes and applications. For example interfacing with other enterprise application like SAP for creating Sales Orders on SAP, interfacing with third party web portals, overriding/ injecting your own customised business rules could also be achieved with the incredibly flexible and robust architecture. This initial out of the box solution allows the analysts and the developers to focus on the customisation and configuration to meet the business needs rather than focus on creating yet another ground up solution.
We shall address some of the challenges we have encountered and how we addressed them during customisation of Microsoft Dynamics CRM 4 for a client on this web site.